Contact Us

34 Iddesleigh Road
Bournemouth
Dorset
BH3 7NQ
Professional
               Effective
                    Value Driven
Client Focused
             Low Cost
1. Initial assessment of your complaint and an email with our predicted chance of success (though this can not be guaranteed).
2. You will give the basics of your complaint in the complaint form on this site. We then use our expertise to construct a complaint letter to the policy provider to maximize the effect of your complaint to improve the chances of success. Often the words used in a complaint can make all the difference to the outcome. This is an area where we can make the largest difference and provide a great deal of value.

3. All policy providers ask questions when you complain, often in the form of a long questionnaire. We are able to liaise with you and complete these forms for you, unless you wish to complete them yourself (with all the confusion and time consumption that is usually involved). Companies will often use the information within this questionnaire to calculate the compensation, so they do need information. However, they sometimes also use the information to reduce compensation or to reject your complaint completely. We use our consultant’s expertise to complete these forms, thereby maximising the chance of your success and the level of compensation. We can provide huge value here and this is one of the areas where our expertise makes a difference to you.

4. We will liaise with your policy provider throughout the complaint process. This means you do not have to worry about saying the wrong things or providing information that may be used against you and your complaint. We take the confusion out of the process and aim to make the whole process as simple as possible.

5. We will fully assess the policy provider’s response and make sure all your issues have been dealt with correctly. We will ask for reconsideration if we feel the provider has not acted in a way, which we and the financial services regulator would expect.

6. We will assess the figures used in any calculation of compensation to ensure it is fair and accurate.

7. We will deal with the Financial Ombudsman Service, if your complaint is rejected by the policy provider or if we feel the compensation offered is unfair or inaccurate.

8. We will deal with the Financial Services Compensation Scheme if this is required. This saves you time effort and cost. All of these core services are offered using the experience of highly professional complaint consultants. Our fees for this package of services are much lower than the large majority of complaint handling companies. This ensures you do not lose a significant proportion of your compensation. Our charges are open and clear. Nothing is hidden. If you receive no compensation, we charge you nothing. We can not guarantee success of your complaint but we will maximise your chances.

9. Please note that you can complain direct to your policy provider without any charge but obviously you will not receive the benefit and value that our services provides.

The average fee is 16.5% because the average compensation is £4000 - £5000.

The amount we win depends on many factors, but in general the smaller the policy target, the lower the compensation will be. If youhave a higher target amount (and high predicted shortfall) you should expect more compensation (though we cannot guarantee this to be the case, as many factors influence the compensation).

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As you will see, our fees range from 9.75% to 18.50%, depending on the level of compensation paid on a policy (if you have several policies, please note that they will be treated separately for the purpose of calculating our fees. This is because more policies involve more work!)

VAT will be payable on top of our fee.

Other firms charge 20% to 30% plus VAT regardless of the amount won which can have a significant effect on the amount of compensation you receive. We feel our fees are much fairer.
 
We have an 80% average success rate with a typical payout between £4,000 and £6,000. Largest known payout is £60,000